ELOoffice SUPPORT

If you have any questions on ELOoffice, we are happy to help you:

Members area

In the My ELOoffice area, you can access our support, the forum, and our download area, where you will find the current ELOoffice manual, additional guides, ELOoffice repository templates, and much more.

Local support

If you need help setting up ELOoffice, our certified resellers will be happy to provide you with personal consultation. Simply contact a reseller in your area.

 

Older versions or urgent requests

ELOoffice users with a version outside of the extended support period or users with urgent requests receive support from our fee-based support hotline.

Media center

In our media center, you will find guides, tutorials, product descriptions, and help all related to ELOoffice, either in a short format or in more detail, as videos, brochures, or books.
 

SUPPORT INFORMATION

PRODUCT VERSION GENERAL SUPPORT AVAILABLE UNTIL* EXTENDED SUPPORT AVAILABLE UNTIL**

ELOoffice 10.x

10/31/2019

ELOoffice 11.x

10/31/2020

10/31/2021

All information given here is non-binding. The actual period may vary in certain cases. You will see any changes on this page.

* General support includes:

- Two free support tickets if you activate your ELOoffice license. You will find more information on activating a license in the My ELOoffice area.
- Telephone and e-mail support

** Extended support is only available via the fee-based support hotline:

  • For Germany: 0900-1-633 423
    (€ 1.24/min; the price for calls from cell phones may differ)
  • For Austria: 0900 - 410 400
    (€ 1.36/min; the price for calls from cell phones may differ)
  • For Switzerland: 0900 - 356 367
    (CHF 2.50/min; the price for calls from cell phones may vary)

You can reach ELOoffice support from Monday to Friday from 9 a.m. to 12:30 p.m. and 1 p.m. to 4 p.m.

 

Please note that we can no longer provide technical support for ELOoffice versions 1.x, 2.x, (ELOhome 3.x), 4.x, 5.x, 6.x, 7.x, 8.x, and 9.x. This applies for telephone and e-mail support, as well as the fee-based hotline.