{"id":2187,"date":"2018-01-12T13:05:27","date_gmt":"2018-01-12T12:05:27","guid":{"rendered":"https:\/\/www.elooffice.com\/blog\/?p=2187"},"modified":"2020-09-02T14:17:54","modified_gmt":"2020-09-02T12:17:54","slug":"clientreports-in-elooffice-11-erstellen","status":"publish","type":"post","link":"https:\/\/www.elooffice.com\/blog\/support-blog\/faq\/clientreports-in-elooffice-11-erstellen.html","title":{"rendered":"Clientreports in ELOoffice 11 erstellen"},"content":{"rendered":"<p>Bei manchen Supportf\u00e4llen kann es vorkommen, dass Sie gebeten werden, einen Clientreport zu erstellen und diesen an unseren Support zu schicken.<\/p>\n<p>Im Folgenden erkl\u00e4ren wir Ihnen Schritt f\u00fcr Schritt, wie Sie hierbei vorgehen:<\/p>\n<ol>\n<li>Schritt: Erstellen Sie ein Dokument des Dateityps .txt, z. B. &#8222;ELO_Protokoll_IhrName.txt&#8220;. Speichern Sie diese Datei auf einem beliebigen Pfad.<br \/>\n<strong>Hinweis:<\/strong> Es ist zwingend erforderlich, dass als Dateiformat .txt gew\u00e4hlt wird.<\/li>\n<li>Schritt: Hinterlegen Sie in Ihrer ELOoffice Konfiguration unter &#8222;Pfade&#8220; den Speicherpfad Ihrer eben erstellten txt-Datei. W\u00e4hlen Sie zudem im dahinter stehenden Feld den Wert &#8222;511 Alles&#8220; aus. Best\u00e4tigen Sie abschlie\u00dfend den Konfigurationsdialog mit &#8222;OK&#8220;.\n<p><div id=\"attachment_2191\" style=\"width: 310px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.elooffice.com\/blog\/wp-content\/uploads\/2018\/01\/Clientreport_01.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2191\" class=\"size-medium wp-image-2191\" src=\"https:\/\/www.elooffice.com\/blog\/wp-content\/uploads\/2018\/01\/Clientreport_01-300x123.png\" alt=\"\" width=\"300\" height=\"123\" srcset=\"https:\/\/www.elooffice.com\/blog\/wp-content\/uploads\/2018\/01\/Clientreport_01-300x123.png 300w, https:\/\/www.elooffice.com\/blog\/wp-content\/uploads\/2018\/01\/Clientreport_01-768x314.png 768w, https:\/\/www.elooffice.com\/blog\/wp-content\/uploads\/2018\/01\/Clientreport_01.png 936w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-2191\" class=\"wp-caption-text\"><em>Abbildung 1: ELOoffice 11 \u2013 Konfiguration \u2013 Pfade \u2013 Speicherpfad der Protokolldatei und Log-Level-Einstellung<\/em><\/p><\/div><\/li>\n<li>Schritt: Schlie\u00dfen Sie ELOoffice, indem Sie es vollst\u00e4ndig beenden.<\/li>\n<li>Schritt: Starten Sie ELOoffice erneut und f\u00fchren die Aktion(en) aus, die zu Ihrer Problemsituation gef\u00fchrthat bzw. haben. Sobald die Messagebox mit der Fehlermeldung auftritt, sichern Sie die Reportdatei.<br \/>\n<strong>Hinweis:<\/strong> F\u00fchren Sie das Speichern durch, <span style=\"text-decoration: underline;\">ohne<\/span> zuvor die Messagebox zu best\u00e4tigen (keinen Button der Messagebox anklicken).<\/li>\n<li>Schritt: Senden Sie uns die eben gespeicherte Reportdatei zu.<\/li>\n<li>Schritt: Schlie\u00dfen Sie die Messagebox und ELOoffice. Wenn kein Protokoll mehr geschrieben werden soll, setzen Sie in der Konfiguration unter &#8222;Pfade&#8220; den Wert in der Reportlevelauswahl einfach wieder auf &#8222;0 Keine Protokollierung&#8220;.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Bei manchen Supportf\u00e4llen kann es vorkommen, dass Sie gebeten werden, einen Clientreport zu erstellen und diesen an unseren Support zu schicken. Im Folgenden erkl\u00e4ren wir Ihnen Schritt f\u00fcr Schritt, wie Sie hierbei vorgehen: Schritt: Erstellen Sie ein Dokument des Dateityps .txt, z. B. &#8222;ELO_Protokoll_IhrName.txt&#8220;. Speichern Sie diese Datei auf einem beliebigen Pfad. Hinweis: Es ist [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[357,9],"tags":[95,158,361],"class_list":["post-2187","post","type-post","status-publish","format-standard","hentry","category-support-blog","category-faq","tag-support","tag-konfiguration","tag-administration"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Clientreports in ELOoffice 11 erstellen - ELOoffice Blog<\/title>\n<meta name=\"description\" content=\"Bei manchen Supportf\u00e4llen kann es vorkommen, dass Sie gebeten werden, einen Clientreport zu erstellen und diesen an unseren Support zu schicken. 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